Refund Policy

Effective Date: December 1, 2020

This Refund Policy (“Policy”) governs all deposits, payments, and cancellations for services provided by Luxury Concrete Coating LLC (“Contractor,” “we,” “our,” or “us”). By accepting an estimate or invoice, the customer listed in that agreement (“Customer”) acknowledges and agrees to the following:

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1. General Policy

• All sales of services and materials are final.

• Once an estimate is accepted and a deposit is paid, Customer is financially committed to the project.

• Because materials, coatings, and supplies are often special-ordered, custom-tinted, and non-returnable to the manufacturer, refunds are not available once purchases are made on Customer’s behalf.

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2. Deposits

• A 50% deposit is required to secure scheduling and order materials.

• Once mobilization occurs (labor, scheduling, or procurement of materials), 20% of the deposit becomes non-refundable.

• If materials have been purchased, tinted, or delivered to Contractor, the entire deposit is non-refundable regardless of whether work has begun.

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3. Materials, Supplies, and Special Orders

• Materials (including coatings, sealants, epoxy, pigments, aggregates, and concrete supplies) are non-refundable once ordered.

• Many products are custom-mixed per job and cannot be returned to manufacturers or suppliers.

• If Customer cancels after materials are purchased, the full cost of materials plus any associated shipping, storage, or disposal fees will be deducted from monies paid.

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4. Labor, Scheduling, and Mobilization

• Scheduling a project requires committing labor, equipment, and rental resources.

• If a project is canceled after mobilization, Customer is responsible for:

• Labor already performed.

• Equipment rental fees.

• Hydro-vac truck or specialty equipment fees.

• Administrative and scheduling costs.

• These costs will be deducted from any prepaid balance.

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5. Customer-Requested Cancellations or Changes

• If Customer cancels or postpones a project for reasons unrelated to Contractor performance, no refund will be issued for materials purchased or labor performed.

• Change requests (design, color, or scope) after materials are purchased will result in additional charges and are not grounds for a refund.

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6. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Customer changes their mind after approval of estimate or deposit payment.

• Customer dissatisfaction with color, texture, or finish after products have been custom-mixed or installed (samples and mock-ups can be provided upon request prior to ordering).

• Delays caused by weather, utility locating, site access, or other conditions beyond Contractor’s control.

• Work performed on substrates with pre-existing defects (cracks, spalling, weak concrete, hidden voids, moisture issues) that affect final results.

• Materials damaged, expired, or unusable due to Customer-caused delays in scheduling.

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7. Refund Exceptions

Refunds will only be considered in cases of:

• Documented billing error by Contractor.

• Duplicate payments made by Customer.

Any approved refund will be processed within 30 days of confirmation.

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8. Credit Toward Future Work

At Contractor’s sole discretion, funds from a canceled project may be applied as a credit toward future services, less costs for materials and mobilization.

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9. Chargebacks

• Customer agrees not to dispute or reverse charges (“chargeback”) through their bank or credit card provider for transactions covered by this Policy.

• Contractor reserves the right to pursue collection of unpaid balances, legal remedies, or recovery of chargeback fees.

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10. Governing Law

This Policy is governed by the laws of the State of Ohio. Disputes shall be resolved in the appropriate Ohio courts.

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